UX Strategy

UX Strategy, Drupal Community Tools Team

I was brought in as the UX Lead on the Drupal Community tools team in April of 2014, at the same time that I was taking a course on UX Leadership at Bentley University. For my final assignment in the course, I took the opportunity to assess the overall UX maturity of our current community tools, craft a vision for the products that our team currently oversees, and use this strategy as a springboard for the team to prioritize its UX work.

UX Strategy for Intuit

The design leadership at Intuit wanted to know what elements can take otherwise negative or emotionally challenging experiences—such as those that many of us face when dealing with personal finances—and turn them into surprisingly positive, perhaps even delightful, experiences that encourage changes in behavior.

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