Usability Testing and Expert Reviews

Control Loop Software Redesign

This software system helps process control engineers monitor industrial valves across a variety of industries. With so much on the line, they needed a new design that made the most important data easy to find—while still giving them access to a rich library of reporting, analysis and adjustment tools.

Project Goals:

Staples iPhone App Usability Study

Staples, the office supply superstore headquartered in Framingham, MA, needed a team to conduct several usability tests of its recently redesigned mobile application. I worked with a team of Bentley students to evaluate the application, create a testing protocol and related test materials, and run the usability lab at the Bentley User Experience Center for a total of 8 sessions. An additional 6 sessions were conducted at Promedica in the Bay area, organized by Ryan Day and Kim Gautho. 

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